SWISCO - The Replacement Hardware Authority

need replacement balances for prism vinyl replacement windows

A handy person from Rochester NY says:
Hello, while washing windows .. I found two broken balances.
One from a smaller window with one latch and one spring.
Another from a larger window with two latches and two springs.

Please tell me what part to order or I think there are covered under warranty.
User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! It looks like the pivot shoe is broken. See our 15-155. Could this replace your damaged part?
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