Tom from SWISCO responded:
May 11, 2011
Thank you for submitting your photos.
Have you removed a spiral balance from your window? If not, remove the balance from the window and take pictures of the balance, in particular the balance attachments. Upload the photos to the discussion board so we can take a look and help you research possible replacements. Along with your submission, be sure to include the length of the tube portion only, as well as the color of your balance tip. |
Paul from SWISCO responded:
May 16, 2011
Before we recommend a replacement balance, please give us the diameter of the plastic tube (looks like it may be 5/8"). We will also need to see a photo of the pivot shoe the spiral portion of the balance hooks into.
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Paul from SWISCO responded:
September 1, 2011
Thanks for getting the photos to us.
If your balance tube does indeed measure 3/8" in diameter, this would be the Series 900 Spiral Balance. Since your balance doesn't have a tip color we will need to get the weight of your window sash. Please remove the window sash and place it on a scale and give us the weight in lbs. |
Tom from SWISCO responded:
September 1, 2011
The window sash is the part of the window you're able to move up and down.
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Paul from SWISCO responded:
September 6, 2011
We're going to need to gather the exact weight before we proceed with any recommendations.
To remove the window sash, tilt the window in then grasp the lower section close to where the sash attaches to the jambs. Then, forcefully lift the right side up until the sash comes out. |