SWISCO - The Replacement Hardware Authority

need window channel balances

A quick learner says:
Hello!

My Atrium single hung window no longer stay up, it slams back down. I wanted to know if you sold these channel balances please.

Here is what is written on them:

66 26-3 cb5 cmc-1208
User submitted photos of a window balance.
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Tom from SWISCO responded:
Thank you for posting. I think we can help, but your pictures only shoe the bottom shoe at the end of the metal channel. Is there any way we can see the top nylon attachment, as well?
A quick learner from bedroom says:
I think I need two of these. Please help.

Thanks!
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 351 or our Series 390.

Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 351 uses the 15-002 while the Series 390 uses the 15-001. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
Comparison of <a href='http://www.swisco.com/Channel-Balance-Shoe/pd/Replacement-Sash-Support-Channel-Balance-Shoes/15-001'>15-001</a> & 15-002
A quick learner from window says:
Hello!

I could not figure out which one I have haha. They both look exactly the same! How much does the complete channel cost anyway? I may have to order both sets just to be safe.

Thank you,

Munir
Profile picture of Tom
Tom from SWISCO responded:
Once you decide on the Series and length, you can see how much each costs. I cannot tell what shoe you have based on images, though. You need to measure your shoe as best as you can. That is the only way to figure out which you have.
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