Casey from SWISCO responded:
April 19, 2013
Good morning, Lily. Thanks for posting. Actually, I think this might have been installed by Pella originally after all. We even have a similar replacement spring. Check out our 86-021 and see what you think.
Now, if you need a top guide, it's hard to say what you need without seeing the original. We have one that might match what you had. See our 82-070. Do you think this is what's missing? |
Tom from SWISCO responded:
May 1, 2013
Thank you for your patience in this matter. I've looked into this problem with some Pella experts, and they think that the door definitely wasn't installed correctly. The top of the screen door should be up in the track, like you said. It's possible that the rollers are missing, but without seeing what they are I am not sure what you will need. I recommend that you contact a local Pella representative and see if they can send someone out to look at this for you.
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