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Paul from SWISCO responded:
February 16, 2017
I don't recall ever using this kind of pivot bar with this kind of window balance. Are the window balances you show in the photo the original that came with the window, or are they more recent replacements?
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Paul from SWISCO responded:
February 20, 2017
Hmm. Well, with that in mind, I'm not sure what the issue can be. I do see that you have an older version of our Series 795 channel balance. It could be that they're simply worn out, which would cause the windows to slam shut, breaking the pivot bars. This is just an educated guess, though.
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Paul from SWISCO responded:
February 21, 2017
If the balances are worn, they wouldn't be able to hold the window up as well. If the window is closed with enough force, the pivot bars would slam against the sill. This is just a guess, of course. I honestly can't think of any other reason why they'd be breaking like you describe. Your entire setup is peculiar so I can only surmise.
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Casey from SWISCO responded:
February 24, 2017
We do not believe this is the original hardware, this could too be a reason why the pivot bars keep breaking. The pivot bar, 26-375, normally works with a pivot shoe like the 15-045, and the 15-045 pivot shoe works with a spiral balance. Now, the Series 795 balance normally takes a pivot bar like the 26-021.
Another note, the tilt latch says "raise sash 2" before tilting", this too is necessary to keep the tilt bar from snapping. |
