Tom from SWISCO responded:
September 26, 2011
Good Morning,
Yes, I think sending us a couple pictures would help. Please include dimensions of the pivot mechanism along with your photos. |
Tom from SWISCO responded:
October 6, 2011
Thank you for your patience, Dick.
We were able to identify your replacement pivot shoe as the Swisco 15-048 Pivot Shoe, however we're still working on the rest. Is there anyway you can remove the unit and submit additional photos so we can get a better look? |
Tom from SWISCO responded:
October 7, 2011
Dick, don't write off the repair option quite yet. We've been researching your setup and have discovered a few parts that are not online at the moment.
Take a look at the following: Series 180 Coil Balance (see if there's a number printed on yours, if you can), 15-086 Tandem Coil Housing, 33-072 #8 x 3/8" Pan Head Screw, and 16-024 Mount Bracket. Now, as far as the 16-024 Mount Bracket goes, it is a bit different from yours. However, we believe you could possibly still get use out of your original. As for the pivot shoe, we did reference the 15-048 Pivot Shoe earlier, however this will not work. You'll notice your pivot shoe has a bracket (or adapter) at the top if it connecting it to the 15-086 Coil Housing. We are working on adding a pivot shoe similar to yours, however it is not yet online. We'll notify you when it is. Now, as far as getting the hardware out of the track: check the top of the window and see if there's a window stop. You may be able to cut a space in the top in order to slide the hardware out. Get back to us on that-- we'll continue to research the other hardware in the meantime. |