pivot shoe, spiral tube balance replacement

I need 8 of these (see photo). I think they are called "Pivot Shoes", as well as two jam spreaders. Can you identify them?

I also need 8 spiral tube balance with double pins, (see photo).

Mike
Loved your video. Inspired some confidence to try to make window repair ourselves! We have very cheaply made tilt in replacement windows at least 15 years old. Alas, we do not know name of manufacturer


Anyway, while tilting in upper sash for cleaning, upper portion of plastic shoe to which spiral balance attaches, snapped into pieces. Worse still, window sash pin disengaged from bottom of shoe so that window violently falls down unless locked!
Five quick questions:

1. We do not have any cutouts on the frames. Can't I just cut the frame in two places slightly larger than the height of the shoe so that I can remove the old broken shoe rather than use the expensive jam spreader?? I am concerned that jam spreader may damage integrity of frame. (based on your video, it makes sense to cut near bottom of frame since I am trying to remove shoe for upper sash, right?)

2., When the upper sash became disengaged from the shoe, the pin that sticks out from the edge of the sash and that locks into the shoe receded back into the edge of the sash so that it is no longer protruding. How do I pull it out from the edge and get it to stay sticking out so that I can reset it in the new shoe I buy from your company?

3. Is it possible to remove the upper sash from the frame for this repair without entirely removing the bottom lower sash from the frame (obviously I know I need to at least tilt in the lower sash to be able to remove the upper sash!) The sashes are quite large (roughly 37 x 28 & 1/4). I ask because one contractor tried to justify high labor cost estimate for repair by saying that it is very hard to get sashes back into the frames)

4/do you recommend replacing spiral balances on both sides in addition to just replacing the broken shoe?

5/if I mail in the parts I need to replace to you so I can be sure I am buying replacement parts that fit, do you have any bright ideas as to how I can reinstall the upper sash and secure it in the meantime (with no shoes at all on both sides ) so I didn’t have a gaping hole in the wall while awaiting replacement parts
Thanks in advance for the help

Thanks for your response. Here are two pictures of other windows in our house which I assume were manufactured by same company which made the window I am writing about. The first picture is of an adjoining window with the same dimensions as the one I am writing about. Hopefully it will help you identify the shoe.

Anyway, you responded my first question by saying "Yes, you can make a cutout in the jamb, however you have to be careful. It can be tricky." Can you explain what you mean about why its tricky and what I need to be careful about?. Or is it easier if I just call you?

As to question two, I think the pin at the bottom edge of the sash that is supposed to fit into the bottom of the shoe receeded all the back into the edge of the sash because I might have inadvetently pushed it into thee frame trying to reinstall the window when the shoe snapped.

As to the dimensions of the shoe, I suppose if I measure the thickness of the window sash, that will more or less match the width of the jamb and the shoe, correct? What is the other dimension you need? the depth of the jamb opening or the height of the shoe or both? Again, I'm a bit reluctant to remove the damaged sash at present (in order to be able to measure the damaged shoe) because it is the top sash and I'm not sure I'm going to be able to get it back in.

Just how hard is to get the pin back into the shoe?

Lastly, can you please recommend a spiral balance charger that will work with my spiral balances in the pictures?
Thanks

Thanks for your response. If you don’t mind, I have some follow up questions I’d like to ask before I try to remove the upper sash to take the picture you want me to take of the bottom edge of the upper sash where the pin is not sticking out so you can figure out what is wrong.

1/I understand you recommend purchasing the 75-006 balance charger to use to reattach the spiral balances to the shoe. When I clicked on the link, I saw you also sell a charger with a handle --part #75-033. Would that also work with the spiral balance I have in the picture?

2/If so, would the 75-033 be easier to use because of the handle? Which charger do you recommend for someone who has never had to replace the shoe and then reattach the spiral balances before?

3/In the picture of the spiral balances that I took of an adjoining window, you’ll see that there actually appear to be three places in which the bottom of the spiral balance can be seated in the shoe. In the picture, the bottom of the spiral balance is sitting in the middle “receptor”, but I looked at some of my other windows, and the balances in those windows are sometimes sitting in the receptor closest to the inside edge of the jamb. Does it matter where I reattach the bottom of the spiral balance for the upper sash? Is always supposed to be in the middle receptor of the shoe?

4/In your response to my questions about making a cutout rather than using the jamb spreaders, you said I should cut out a square shape in the jamb large enough to get the pivot shoe out. I assume that since the shoe I am trying to replace is the shoe for the upper sash, I should cut the square opening near the bottom of the jamb (rather than the top of the jamb), correct?

5/If so, should the bottom of the square opening I cut be at the very bottom of the jamb, or is it better to cut it somewhere above the very bottom of the jamb (and if that is what you recommend, how many inches off the bottom of the jamb do you recommend?)

6/When I cut the jamb, I assume I want to cut the outermost edge of the jamb (ie the edge closest to the screen in the picture, correct? (ie not the other edge of jamb where the rear sash rides up and down)

7/How much extra of an opening should I cut than the height of the shoe? (1/4 inch; 1/2 inch? Or should the cutout be exactly the height of the shoe and no more?

8/As I mentioned, the left side of the upper sash is already disengaged from the broken shoe (and the sash pin is no longer protruding from the left edge of the sash.)Do I need to turn to turn the part of the shoe that rotates horizontal to lower the shoe to the bottom of the jamb cutout that I will make or will I be able to lower it with it in the vertical position?

9/After I order the replacement shoe from you, before I put it in the cutout I have made so I can get it back in the jamb, should the part that rotates be in the vertical or horizontal position?

10/If the replacement shoe gets put the bottom of jamb with the part in the horizontal position, once I raise it in the jamb to the position where I will try to attach the sash pin to it, do I turn the part that rotates so it is in the vertical position?--do all sashes--regardless of the mfg--re-engage in the shoe only when the part that rotates is in the vertical position?

11/ After the sash pin is reengaged in the shoe, do I then reattach the spiral balance to the shoe or do I have it backwards--which do I do first--reattach the sash to the shoe or attach the spiral balance to the shoe? I assume I attach the spiral balance last because that way there will be no spiral balance blocking me when I try to reinstall the sash pin into the shoe.

Thanks in advance for all the help and your patience