plastic pivots

A home owner says:
May 10, 2016
put plastic pivots in track using video, they won't move up and down the track. why? these are all the same windows and same pivot shoes..
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Paul from SWISCO responded:
May 10, 2016
It's possible your pivot shoes are still locked. Turn the center cam to unlock them. If that doesn't work, let me know.
A quick learner says:
May 10, 2016
If the center cam is still locked, which way do you turn the cam to unlock it? Clockwise or Counter-clockwise? How many turns?
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Tom from SWISCO responded:
May 11, 2016
You only turn it 90 degrees. Think of it like a key lock for a door.
A quick learner says:
May 16, 2016
did that, both ways, still didn't work. it's like the tracks have narrowed but they shouldn't have. I may try silicone but we will see. I was going to buy the "replacement" pivots but the pictures look they are wider and deeper than the originals.
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Paul from SWISCO responded:
May 18, 2016
Silicone spray might work for your pivot shoe, that's a good idea. You could also consider filing down the thickness of the pivot shoe with file ever so slightly.
Thermal Gard Pivot Shoe
Thermal Gard Pivot Shoe
15-070
$4.72
Pivot Bar Set, Thermal Gard
Pivot Bar Set, Thermal Gard
26-356
$12.83
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