Tom from SWISCO responded:
August 24, 2017
You absolutely could repair this problem, I bet. We just need to see what you're dealing with. Can you send some photos to document the issues you're having? We'd like to see close-ups of any relevant hardware or parts.
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Tom from SWISCO responded:
August 31, 2017
Looks like your balance broke through the top sash guide. I recommend watching the video below, then viewing our selection of top sash guides here.
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