Tom from SWISCO responded:
December 2, 2016
Thanks for posting! I remember answering this a few days ago, yes, but I'm being told the old post had the wrong email address. I'm afraid your operator is damaged and cannot be repaired; that worm gear I see attached to the handle is not meant to come out. You will need an entirely new operator. We can help, but we need to see a picture of the operator out of the window.
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Dave Sr. from SWISCO responded:
March 7, 2017
Take a look at our 39-025, awning window operator. This was used by Victor Sun windows out of Philadelphia. Compare it to your operator to make sure it matches up.
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