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Paul from SWISCO responded:
December 10, 2015
Is the plastic guide you're referring to attached to the string at the top of the balance? Would you hook it in a hole at the top of window? If not, show me some pictures of what you have and we can try our best to find a good match.
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Paul from SWISCO responded:
December 11, 2015
Hm... can you show me a few pictures? That will give me a better idea of what you have and what can be used to replace it. I don't think you have the Series 795 balance, but just in case I think it'd be best if we look at what you have instead of guessing. Thanks!
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Paul from SWISCO responded:
December 18, 2015
I don't recognize the manufacturer of your balance, but it seems to work on the same principle as our Series 795 tilt window channel balance. For this, you install the bottom T-Lock shoe by twisting it in the window track and screwing the top balance bracket to the hole at top of the window. Could you perhaps get this to work?
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