sash parts for windows

Good morning, and thank you for posting. Looks like you have a few things that need replacing, but I'm having a hard time identifying them based on these images. Let's go through them one by one.

The first thing I want to talk about is the tilt latch in the upper left image. It looks like yours is missing. Are they missing on both sides? I won't be able to identify what you need without seeing what was originally installed. If both are missing from this window, take a look at some of the other windows in your house and see if any are identical.

Next, let's work on the window balance that's peeking out of the upper right image. It looks like you're pulling down its clip with needle-nose pliers. Same as the tilt latch, I can't quite make out what it is based on this image. Could I see a clearer shot of that clip at the end of the string? In fact, it may be best if I also see the balance removed from the window. This is probably the major reason why your window can't stay up. If there is no more tension, the balance has to be replaced.

Finally, let's look at the pivot shoe in the bottom image. It looks like it's been broken into several pieces, so I don't know what you had originally. Do you have an undamaged one I can see? To get a good idea of what it would look like, look through our Pivot Lock Shoe Section on our site. If you are able to find one that is undamaged, I'd also like to know its width and thickness.

Well, it depends. In the case of Andersen hardware, it is very important. Andersen parts are pretty unique. However, their balances don't usually use pivot shoes like the kind I think you have. I'd like to see pictures before I start guessing. Let me know whenever you can get them to me.

You may also want to take a look at this tutorial video that shows the best method of removing pivot shoes from a window. It may be some help.

Great! These pictures are just what we needed. For the tilt latches, check out our 26-243 & 26-244 and compare their dimensions to your own hardware to see how they match up. I would do the same with our 15-210 pivot shoe. How are the measurements? Are they the same?

It may be something similar to our 26-028, but it's a little different. I also don't think its a necessary part, but take a look and see what you think.

Thanks for posting. If the black lock is engaged, then you should be able to just manually turn the cam with a flat-head screwdriver to disengage it. This will allow you to move it up and down.