series 351 channel balance

A home owner from michigan says:
March 23, 2015
I called your location and talked to Jodi I have two different lengths to order one is 14 in long stamped 1340 and I have one 28 7/16 in long stamped 2830 she said that doesn't sound right it should only be 28 in long but it is really 28 7/16 in long metal end to metal end the 14in is really 14 in long metal end to metal end I want to get this figured out before I order thank you
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Tom from SWISCO responded:
March 24, 2015
Thanks for contacting us. Can you confirm that your balances are, in fact, our Series 351? I think the 28-7/16" balance may be something else. Please take a few pictures of your hardware for us to see. Make sure we can see both ends and the stamp. From there we can work on finding you the best possible match.
A home owner from from michigan says: says:
March 25, 2015
Here r the pics of the 351 channel balances u asked us to send.
User submitted photos of a window balance.
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Tom from SWISCO responded:
March 25, 2015
Thank you! I actually think it might be closer to our S390-14. The key difference between this and the S351-14 is the shoe. Compare the size of your shoe with both of these Series to determine whic is a closer match.
A home owner from michigan says:
March 25, 2015
hello tom I need you to tell me what I need to order when I call Jodi I have to sizes to order one is 14 in long it is stamped 1340 and one that's 28 7/16 long and is stamped 2830 what do I need to order thank you
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Paul from SWISCO responded:
March 26, 2015
We can custom make the 28-7/16" balance for you, though we would have to make it 28-1/2". Would that be alright? Before we can start, though, we would like you to confirm if you have the Series 390 or Series 351 channel balance. I believe you have Nuprime windows, which have used our Series 390. Which is a closer match?
A home owner from michigan says:
March 27, 2015
hello paul if this was 28 in long not (28 7/16)would that be a standard size if so could you send me one to see if it will work I will then order 5 more of them I need a total of 6 of this size I also need 4 that are 14 in long and stamped 1340 I will order them also at the same time thank you gary
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Paul from SWISCO responded:
March 27, 2015
28" is a standard size, yes. If you want to try one out, you can order it directly on our site.
14" Series 390 Channel Balance
14" Series 390 Channel Balance
S390-14
$9.34
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