series 800 replacement party

A home owner from Petaluma, California says:

January 14, 2013

I need a replacement window channel balance. I think that's the name of the part. It is a 21" long metal channel with springs and line inside and plastic fittings on each end. One of the plastic things is broken. The # is 20 2 FN. Is this available, what is the price, and can I order one?

The part that I need most closely matches your 24" 800 Series that pops up when I searched your site for 20 2 FN but it doesn't quite match. This window was installed over 10 years ago, before I owned this house. The "shoe" and the top piece each have sortof a little "wing" on each side. Do you have this anymore?

Thanks. Marilyn

Tom from SWISCO responded:

January 15, 2013

Thanks for posting, Marilyn. Actually, the stamp is not a serial number, but rather is only indicative of the balance's strength. I can't really identify what you have based only on that detail alone. Searching for the stamp on our site probably did not yield accurate results. I am not sure if you have the Series 800, but if you say that it doesn't look like your hardware then it is doubtful.

I recommend that you look at our Channel Balance Home Page and follow the steps in order to locate a replacement for your balance. Let me know what you come up with!

A home owner from Petaluma, California says:

January 23, 2013

There is a stamp that reads - 20 2 FN Caldwell. If that's what you mean, which option do I need for the 21" 15-005 series 380?

Tom from SWISCO responded:

January 23, 2013

Thanks for getting back to us. Usually, a stamp of 20 2 corresponds to our 2020 option. I also recommend that you double check your sash weight and see if it falls under the weight range shown for the 2020 option, just in case.

21" Series 380 Channel Balance

S380-21

$9.38

24" Series 800 Channel Balance

S800-24

$30.44

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