SWISCO - The Replacement Hardware Authority

sliding door double wheel

A home owner from Louisville, Kentucky 40291 says:
truth made in USA part 30410
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Tom from SWISCO responded:
Start by examining our 81-018. This may be a match. If not, we will need to see a picture of yours so that we can find a better match.
A home owner from Louisville, Kentucky 40291 says:
Hello....
I ordered the right fit but the wheels dont go into the body like the originals.
I have another number that I found on the trucks /wheels.
could it be possible to have one with the bottom number ###30622.
The original number I gave you was 30410 and it was the right size but the wheels dont go in enough to clear.
The wheels are flush with the mount in the highest position.
No way to clear.
Rob
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Tom from SWISCO responded:
Hey, Rob. Sorry to hear the part didn't work. Can you show me a picture of your roller side by side with the 81-018? That will allow us to determine the issue.
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