Tom from SWISCO responded:
June 9, 2016
Thanks for posting. Could you tell me whether your window is tilt or non-tilt? Can you also show me a picture of the tilt pin issue?
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Tom from SWISCO responded:
June 10, 2016
Aha, I see. Thanks for clarifying. In that case a new replacement balance should definitely fix things. Based on your measurements and information, I'd recommend our S600-31 spiral balance. This has a 9/16" outer tube diameter and a length of 31". For a 40 pound sash, I'd recommend the Black Tip color option.
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