Paul from SWISCO responded:
September 26, 2014
Actually, it sounds like your balances were worn out even before you tried replacing them. Using pliers to wind them is a little awkward, but I don't see why it would cause any damage unless you're being rough with it. You may want to replace your balances entirely. You could also use our 26-200 screw plug to fill in the hole in the jamb track if it has broken.
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Paul from SWISCO responded:
September 29, 2014
Ah, I see. Sorry for the confusion. Your method is certainly a good solution, but I would lower the holes equally on each side to keep the movement equal in the sash. You just have to be careful that let everyone who raises the sash doesn't go so high as to disconnect the balances from the shoe.
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