SWISCO - The Replacement Hardware Authority

tilt window spiral balance repair

A handy person from Brooklyn NY 11231 says:

I have two tilting windows.

For the first, the four shoes seem to be broken, the spiral balances have disconnected from the broken shoes. The metal parts in the shoes are broken.

The balances are 5/8".with red tips. The top measures 29" and the bottom spiral balance measures 33" I've removed the lower window, one spiral balance and a shoe so far to get a good look. This tilting window measures 23.5"w x 34 Tall.

For the 2nd, again the spiral rods have disconnected from the shoes, which appear broken,Measurements are 5/8" and31" long, also red. Only the top tilting window needs fixing. This tilting window measures 30" w x 34" tall.

Anything I'm missing?
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Tom from SWISCO responded:
Good afternoon! Thanks for posting. Based on your dimensions, it sounds like you have a Series 600 spiral balance. Please take a look and let me know if that looks about right.

However, just to be sure, I would like you to confirm the lengths of each balance. Please keep in mind that you must only measure the tube when determining the length; do not include the plastic tip and spiral protrusion in your measurements.

As for your broken pivot shoes, I'm not sure what you may have. Could you upload a few pictures of them for me to look at? Please make sure they are removed from the window before you do. I will also need to know their dimensions.
A handy person from Brooklyn NY 11231 says:
Hi Tom,

Yes, I have measured the spiral balances as you have specified. So I have 2 of each at...29", 31" and 33" for a total of six balances.

I've sent some photos of a pivot shoe and a 33" spiral balance end.

I think we're making good progress here!

A customer submitted photo of a pivot shoe.
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Tom from SWISCO responded:
Thanks for getting back to us, David! It looks like your shoe is 1-1/4" wide, and 1/2" thick. Can you confirm that? If so, I think our 15-046 could be a match. What do you think? You might also want to compare your cam hole measurements, as well, since yours seems a bit large. Here they are for the 15-046.
Detailed image of the pivot bar slot of the 15-046 pivot shoe.
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