top tilt window jammed

A home owner from reading ma says:
October 12, 2016
the window shoe is jammed cannot move up or down, the pivot bar is broken & has to be replaced. i have in the past replaced pivot bars (#26-412) with no problems. My question should the shoe be replaced? if so, how?? Shoe does not look damaged. I will await your response before ordering pivot bar. Thank you
Profile picture of Tom
Tom from SWISCO responded:
October 13, 2016
If the shoe isn't damaged, try spraying the track with silicone and seeing if that helps. If not, then it may be time to replace it. Though, I just had a thought: is the shoe jammed while the sash is installed, or only while it's out? Shoes lock into place once the sash is removed. You can unlock them by manually turning the cam with a screwdriver. Just be careful, as they're under pressure from the balance and will likely shoot up, so keep a firm hold of it.
Top Sash Pivot Bar, 2-5/16"
Top Sash Pivot Bar, 2-5/16"
26-400
$2.42
Flared Pivot Bar, 2-1/2"
Flared Pivot Bar, 2-1/2"
26-412
$1.90
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.