SWISCO - The Replacement Hardware Authority

Need help choosing which replacement balance I need

A quick learner says:
Need to replace this window balance. I've check this website and couldn't find a match. Some description: 1/2 inch wide, 28 inch long, see picture for the top (maybe 19-005) and the shoe (maybe 15-002). Please advice. Thanks.
User submitted photos of a window balance.
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Tom from SWISCO responded:
Good morning, and thanks for posting. To determine which replacement balance you need, I need to figure out what the top and bottom attachments are on your old balance. I can tell from your photos that the top attachment is our 19-005, but I cannot say for sure what the bottom attachment is. Check out our 15-001 and 15-002 and tell me which is a closer match.
Comparison of <a href='http://www.swisco.com/Channel-Balance-Shoe/pd/Replacement-Sash-Support-Channel-Balance-Shoes/15-001'>15-001</a> & 15-002
A quick learner says:
thank you for the reply. I just measured the shoe and it seems 15-001 will be the one. Can I just order the 385 series and sand the wings out in the shoes.
A quick learner says:
length 28 inch, support 30+ pounds, need four of them. Need four take out clips also.
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Tom from SWISCO responded:
Thanks for getting back to us. We don't recommend modifying the Series 385 to match your balance. The 15-001 shoe is different than the 15-004 in more than just the fact they have wings.

Now, we're close to getting everything we need. I would just like you to confirm the weight of your sash. It's important that we know the precise weight, as these are delicate systems. Let me know!
A quick learner says:
they are around 30 pounds. I would go for the level between 30-33 pounds.
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Tom from SWISCO responded:
Great, based on your specifications the replacement balance you need is the S395-28 with the 2760 option.
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