SWISCO - The Replacement Hardware Authority

window balance parts

A quick learner from Leesburg VA says:
I ordered the wrong parts in my last window balance order.

The barrel part of the balance was right, but the end of it was wrong - too big.

Please advise asap as a larger window balance order is being held up for this issue.

Ed
User submitted picture of channel balance.
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Tom from SWISCO responded:
Thanks for posting! Before I can offer an applicable replacement, I just need a bit more information. First, can you give me the width of the bottom shoe, ear-to-ear? Can you also give me the width of the metal channel?
A quick learner from Leesburg VA says:
The width of the shoe ear-to-ear is 1-1/4".

The width of the channel is 1/2".

If your standard channels are 3/8" instead of 1/2",
then that probably is okay.

These are from Barber and Ross vinyl windows.
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Tom from SWISCO responded:
Thanks for the details. I'm a little confused now. The standard shoe that goes with this type of balance is our 15-195, but that also measures 1-1/4" from ear to ear. If your original is also 1-1/4", what part of the shoe is too big to fit in your window? Is it some other measurement?
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