SWISCO - The Replacement Hardware Authority

windows slipping - how can i reset my spring?

A quick learner from New York says:
Hi,

I have some windows that won't stay up. I think the spring/tube has lost it's ability to hold them up.

Do you think they can be "reset". I see you sell a tool to do that. Or do you think I should replace them.

If a tool will might do it, which one?

If I need to replace it which would you suggest. I've attached some pictures to help. The length of the metal tube is 25".

Thanks,
Patrick
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Hey, Patrick, thanks for posting. You can definitely reset them--we refer to it as "charging." Take a look at our 75-006 charging tool for tilt windows. I think you can give it two or three turns, that should give it a little more tension. If that doesn't work, though, you may need replacement balances.

You should also check out our handy guide on the proper way to charge these balances.
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