window will not stay up

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Casey from SWISCO responded:
December 1, 2009
You chose the 18-032, top sash guide, to ask your question so I am assuming you replaced non-tilt block and tackle balances.
The problem could be the top sash guides, such as this 18-032, are broken and the balances are shooting up past the window sash.
Or the problem could be the strength of the balance, remove the window sash and place it on a scale. We need the length of the actual window balance (exclude the balance attachments in this measurement) and the weight of the window sash in pounds to determine the proper stamp option.
A quick learner from tn says:
December 1, 2009
I have replaced balances but window will not stay up. what should I do?
Top Sash Guide
Top Sash Guide
18-032
$1.72
How to Repair a Jammed Window
How to Repair a Jammed Window
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How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
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