11-1/4" Operator arm length is not a match
Quick Learner from Hometown, IL
Feb 23, 2017 10:21 am
I am pretty positive I need 2 -(left and right)Truth window casement operator parts #39-027E. Here's what I need to know before I order. On YOUR measurement for the single arm in a part photo, you have 9 1/2 inch arm. In YOUR measurement drawing in one of the actual photos, it says 9 1/2 inch arm from roller to middle of gear connected to operator. Is this a typo, I hope? On my arm, it is 9" from the roller end to the end of the arm before it makes a bend going to the gear. If I measured from the roller tip to the spot in which your drawing shows, it would actually be for ME, 11 1/4. If you could please call me or write back, I sure would appreciate it!! I have a ton of stuff I want to buy from you. I have 4 windows in all that need replacement parts, screens, etc. Thanks!!
3 Replies
Quick Learner from Hometown, IL
Feb 23, 2017 11:14 am
Thank you for all your help! I have a handle on this now, (no pun intended!)So, for future customers who may have the problem I did, 11" arm that is no longer made, you CAN use either the 9 1/2" arm, or, the 13. They will both fit, as long as your operator gear box is the same dimensions as your old one (which Swisco's part is) AND, your track is long enough to accommodate the 13" arm. In my case, I will go with the 9 1/2" arm, because I see no need to change my track, and the window will still open to a 90 degree angle. Thanks again Jody!!
Dave Sr. from SWISCO
Feb 28, 2017 12:45 pm
Thanks for contacting us. I'm not sure if you would have the width to use the 13" arm. You would need to check to make sure you have room, otherwise the window may not close. To play it safe I think you would be better off using the 9-1/2" arm. The worst case scenario is the window won't open as far, but that's better than it not closing all the way. You also won't have to replace your track because the end nylon bearing should fit. Another thing to keep in mind is since the arm length is a bit shorter you might need to re-position the track on the sash. I would install the operator first then see if you need to move the track. It may work fine.
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