24" Window balance

A contractor from Florida says:

I want to place an order; however, it seems that your stamped version of the (2370) on your website looks different than mine. It appears to have a different top nylon attachment. Also, the inner spring-loaded cords are all broken and missing their hooks. Are your photos generic and or may not display the actual parts?

The metal channel dimensions are: 24"L x 5/8" X 9/16"

Please reply with a price to purchase to include 4 complete pairs (8 window balance) channels, complete with all top and bottom nylon attachments, (8) take-out clips, and rivets needed to repair four single-hung windows. If your establishment provides them already assembled, please submit pricing for this service as well.

Thank you
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Tom from SWISCO responded:

We can supply this balance, but I believe yours will have to be custom made. Your top and bottom nylon fittings appear to match our 19-041 top and 15-004 bottom, which isn't a standard combination.

Please also note that the stamp has no bearing on the combination of nylon fittings, that only tells you how strong the spring is. 

I will email you a purchase link and price quote right now for 8 balances made to these specifications. The balances will come fully assembled and ready to install out of the box, so there's no need for you to rivet anything yourself. The only thing that won't be included are the take out clips, which are only sold separately. Don't forget to add them to your cart before you checkout!

15-004 : Winged Channel Balance Shoe, 1-3/32
Winged Channel Balance Shoe, 1-3/32" Depth
19-041 : Channel Balance Top, New Security
Channel Balance Top, New Security
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
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