Tom from SWISCO responded:
November 23, 2020
I'm afraid I can't determine what you have from these photos. In order to narrow down the list of possible replacement parts, I will need a clear picture of whatever shoe, clip, or hook is at the end of that cord. Please let me know if that will be possible. |
Tom from SWISCO responded:
November 24, 2020
Thank you! This is a big help, but there is still one major detail missing. There should still be a metal clip at the end of the cord, which is what the balance uses to install at the top of the jamb. Your particular design was made with two different clips over the years, and they are not interchangeable. In order to finalize this, we need to see that clip so we know what to get you. Finally, please tell me how many of these you needed. Once I have this information, I'll email you a purchase link and price quote for that quantity. |
Tom from SWISCO responded:
November 25, 2020
Thank you so much, this is everything we need. What I'll do now is email you a purchase link and price quote for two balances. You can use this to place an order on our site. These balances will come fully assembled and will be ready to install out of the box. Let me know if you had any questions. |