40-189 Not completely close the door

A home owner from Ny says:
That closer not complete close the door , the door can't all the way shut down ,I make adjustment tension very strong,but not working at all,
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Dave Sr. from SWISCO responded:
One problem could be that the wood trim around the door casing is too high. I suggest building up the slide plate that attaches to the door. This might solve the problem. Also take note that the 40-189 is for doors that weight up to 150 lbs. Could it be your door is heavier? Finally, check to see if the door will close shut with the 40-189 removed.
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