Alcan Windows slide up type with spring rods bring up from window

A quick learner from Cape Coral Florida says:
It appears the metal plate at the top of the window has broken off allowing the spring Rod to rise up to the top of the window the window still opens and closes but that is difficult with the rod staying up is there a fix for this it looks like the metal piece was welded holding that spring rod in my house was built in 1989
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Paul from SWISCO responded:
It sounds like the top sash guide broke. See our video on how you can repair this.
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