Alside window possibly excalibur model

A contractor from Latham NY says:
As you can see in the pictures the cam is broken. Typical issue unfortunately. The spring is working properly. Can just the shoe and cam be ordered independently.
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Bob from SWISCO responded:

This looks like a 15-175 Pivot Shoe to me. This shoe uses our Series 152 Coil Balances. Let me know if you have further questions. 

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