Atrium Window Balancer

A quick learner from Phoenix says:
Having issues locating this FA2750 Sash weight 24lbs.
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Bob from SWISCO responded:

Thanks for posting. We can help you replace this channel balance, but we need more information to be able to help. You'll have to remove the channel balance from the window and show us clear pictures of the nylon fittings on either end of the metal channel. I'd also like you to confirm the length of the metal channel, not including those nylon fittings on either end. For details on how to remove and replace non-tilt window channel balances, see the video below. 

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