Dave Sr. from SWISCO responded:
April 4, 2016
Thanks for contacting us. If possible, I would like to see some photos of the problem you are having, along with the hardware you are trying to replace. I have a good sense of what you're trying to describe, but there are so many different windows that all behave similarly, so I think it would be best if we can see what you have before we recommend anything. Thanks!
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Dave Sr. from SWISCO responded:
April 8, 2016
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