Balance Help

A home owner from Paulsboro says:
I'm trying to order a replacement for a Wide Channel Balance. It is a non-tilt window that is 1/2 inch in width. I can not find a similar size, the serial number on the one I currently have is 212000H W.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
It's hard to tell exactly what you have, but it looks like your nylon attachments once had wings that were broken off. Can you confirm? If so, I think you could have either our Series 380 or Series 385 channel balance, depending on the size of your shoe. That is the only difference between these two balances.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)