Balance Removal

A home owner from Central Florida says:
May 1, 2021
Hello. My window barely moves up, and will come down hard without me manually bringing it down. The balance is stuck at the top. While watching your videos, I saw that you used a screw driver to push the balance back down to put it back where it belongs. I am running into an issue where I cannot push the balance back in place; it appears to be jammed. Any suggestions on how to un-jam the balance so I can start the process to fix the window? I took pictures of the other side of the window for reference, which you can see is also broken.
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Tom from SWISCO responded:
May 4, 2021

I'm afraid there's no trick to unjamming the balance when it gets stuck at the top like that. You just have to try your best to bring it down under the take out clip. These are under a lot of tension, sometimes over 30 pounds, so it will take some elbow grease.

Getting the balance down is only half of it, though. You need new top sash guides. The video below will explain what I mean. You can also see our complete selection of top sash guides here.
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