Balance - Replacement for PGT Winguard "Caldwell 36-40 KA Ultralift"

A quick learner from Florida says:
I need to replace a number of my balances which appear to have failed. Attached are the photos of the balance and the mount on the window. These are no-tilt windows. Most likely manufactured in 2006 or 2007. These could be newer - uncertain.
Thumbnail of the uploaded file named IMG_1509.jpg
Thumbnail of the uploaded file named IMG_1512.jpg
Thumbnail of the uploaded file named IMG_1514.jpg
Thumbnail of the uploaded file named IMG_1516.GIF
Profile picture of Paul
Paul from SWISCO responded:

We thank you again for your patience. We can replace this balance for you, but it will need to be custom made. You will need to get back to us with the quantity you're looking for, and from there we can send you a custom link with all the information pertaining to the replacement balances. As for your bracket, we'd like for you to take a look at both our 17-073 and 17-033. See which one is the better match. These are sold separate from the balance.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at