Tom from SWISCO responded:
April 19, 2016
Thanks for posting, Kathy. I will try my best to answer your questions.
The Series 200 and Series 500 differ in that the Series 200 comes with that black shoe pre-attached, while the Series 500 comes without any shoes at all. Typically, the Series 500 attaches to a metal bracket or clip at the bottom of the sash. If the shoe attached to the end of your balance is identical to the one on the Series 200 (also sold separately as our 15-010, if you want to use that as a reference), then that's probably the way to go. We have many shipping methods, though the size of your package will determine whether you can use our USPS services or not. See our Shipping Policy for more information. See our guide below for help on charging spiral balances for non-tilt windows. Keep in mind that we only recommend 2-3 turns at maximum. If you have to go any further, you risk damaging the balance. |