Balance rod

A home owner from Key Biscayne FLORIDA says:
I have 2 Seasoshielf windows Spec DH-C53 Series 2001 installed 25 years ago in need of balance rods (I believe this is the name for the bars shown in photos). Do you have it? Is it easy to install? Thanks
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Tom from SWISCO responded:

We sell a ton of different balances, so I'm very confident we have the parts you need to fix your window. However I cannot see enough of the balance itself to make a recommendation.

I would advise watching the two videos below. These will detail exactly what we need to see in order to help and how the replacement is done to begin with. 

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