Balancers and Sash Cams for Jordan Windows

A home owner from villa ridge mo. says:
I have Jordan windows. I need to replace several balancers and sash cams.

balancers have 2430 stamped on them.
no numbers for the sash cams.
I have attached picture of the cams

any help would be appreciated
User submitted a photo of a top sash guide.
Profile picture of Tom
Tom from SWISCO responded:
Hey, Bill. I'm afraid I cannot identify your balance based on the stamp alone. Check out the video below to see what we need in order to find the right hardware for you, then take the new pictures for us to see! Keep in mind we may have a few more questions, but lets start with pictures and work from there.
As for the top sash guide, can I see it from the side? Can you also give me detailed dimensions? It's hard to tell what you have based on this picture alone. Thank you!
A home owner from Villa Ridge, MO says:
The length of the metal balance is 25". Thank you for your help, Bill Claybaugh
User submitted photos of a top sash guide.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for getting back to us! We don't have an exact match for this top sash guide, but I wonder if our 18-069 could work. Check it out and see what you think.

As for the balance, I've narrowed it down to two possible channel balance Series: either our Series 351 or our Series 390.

Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 351 uses the 15-002 while the Series 390 uses the 15-001. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
Comparison of <a href='Channel-Balance-Shoe/pd/Replacement-Sash-Support-Channel-Balance-Shoes/15-001'>15-001</a> & 15-002
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)