Channel Balance Replacement

A home owner from Safety harbor, fl says:
29 inches long
About .5 inches wide and thick.

I think its s380 or s385
Wanted to check with you prior to ordering

Will,send another inquiry about the sash guides and balance retainers.
Thank you!
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Bob from SWISCO responded:

I agree, this does look like it's probably either the S380-29 or S385-29. The depth of the bottom nylon shoe, or the 'heel-to-toe' measurement, is the deciding factor between these two balances, so compare both with your old hardware to see what matches best. See the image below. if your balance's show proves to be a smaller depth than either of these options, please let me know what it measures out as. For a stamp option, choose 2820.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from Safety harbor, fl says:
Good morning. The heel to toe is only 7/8 inch. Is that close enough?
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Bob from SWISCO responded:

In that case, you need balances that use our 7/8" deep 15-029 shoe. None of our stock balances use this shoe, but we can provide these for you via custom order. I am sending you an email with a custom link to order two(2) of these 29" balances, stamped 2820, and with the 19-005 Top and 15-029 Bottom attached. If you need a different amount, let me know here in the discussion. Many thanks. 

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