Tom from SWISCO responded:
September 12, 2016
Sorry to hear about the trouble. Would you be able to show us a picture of the pivot bar in question? That will help us find what you need. If you can, please remove as much of the pivot bar as you can from the window, and try to assemble the broken pieces together. We will need to see as much of the pivot bar as possible. We would also like your measurements. Thanks!
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Tom from SWISCO responded:
September 14, 2016
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