Broken Balance System

A handy person from Colorado Springs says:
My bedroom window has a balance system with a nylon cord and the plastic part and cord have snapped so the window no longer goes up and down. It is an 11 year old window. Can this be fixed? Is it easier to give up and replace the entire window?
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Tom from SWISCO responded:
You can certainly replace the balance, yes. If you can, please remove the balance from the window and take a few pictures of it for us to see. We can try our best to find a match from there.
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