Broken "D30" channel balance

A handy person from Huntingburg IN. says:

American Dream "Nightmare" Window of 2004

1st pic is bottom of channel showing string going down to pivot shoe

2nd pic is top of channel with S hook top attachment. Spring was attached by a rivet several inches below top.

3rd pic is closeup of bottom showing broken pulley mount causing failure.

4th pic is hole where S hook attaches. The spring is 17 in. Hook to hook.

These channels are a "bi_ch" to get out.

The whole thing appears a little cheaply made.

None of the channels I've seen on website look like this thing. What do you suggest as a replacement?

Jerry 

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Casey from SWISCO responded:

Hello,

I believe that we can replace these balances for you but we'd like to see the clip attached to the end of the pulley of an undamaged balance to confirm exactly what you need. 

Also, please confirm how many balances you'd like to order so that we can get a price quote together for you once we determine the clip your balance uses. Thank you!

A handy person from Huntingburg IN. says:
Broken bottom part of channel balance.
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Casey from SWISCO responded:

Thank you but what we actually need to see is the clip or hook tied to the end of the pulley string. It may be missing from the one you're looking at since it is clearly damaged, so I would recommend removing and showing us an undamaged balance so that we can confirm exactly what you need.

Also, we will still need to know how many balances you'd like to purchase. 

A handy person from Huntingburg IN. says:
Pivot shoe and clip.
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Casey from SWISCO responded:

Great, now we know what you need and that it will need to be custom made. To get an order link together for you, we'll need to know:

1. The length of the metal channel.

2. Confirm the stamp number printed on the metal channel.

3. How many balances you'd like to order.


Once we have this information, we'll be able to get a price quote and order link together for you. 

A handy person from Huntingburg IN. says:
Length: 30 in
Stamp Number: D30
Order Number: 2 (for now)
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Casey from SWISCO responded:

Thank you. We just sent over a separate email with a price quote and order link for two balances. Please keep in mind that the S clips are sold separately and will need to be added to your order as they are not included in the custom order link we've sent you. Thanks for posting!

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