Broken Tilt Window Pivot Lock Shoe

Thank you for contacting us. I'm sorry to hear of your frustration. If the pivot shoe is the only part that's broken and can be replaced then there's no need to get a whole new window. 

I'm afraid we don't sell a pivot shoe with the specifications noted here though. Can you remove an undamaged version from the window and show us some photos? We'd also like you to double-check the thickness and width just to be safe. Admittedly, it can be tough to get accurate dimensions when the hardware is still in the window track. 

Let us know what you find and we can work from there. 

After a closer look at your photos, I think we might be able to work with what you show here. The company that made your pivot shoe and balance springs went out of business at the turn of the century. From the dimensions you've given, our 15-015 pivot shoe should do fine. Whenever you get the chance to recheck, you will find that the width should be 1-1/4". 

Dimensions for 15-015

I am in my 70s myself and have come across situations with salespeople like you described in your initial post so I can empathize with your frustration. I too had cataracts removed and my eyesight recovered greatly. I wish you the best of luck!