Broken Window

Home Owner from Michigan

Jul 20, 2017 7:20 pm

One of our CertainTeed windows installed in 1998 has broke. The window will not stay up, we have a piece of wood in place to hold it up.
I attached 4 pictures, hopefully you will be able to tell me what part I need.

Thank you,
Kathryn

6 Replies

Paul from SWISCO

Jul 26, 2017 12:11 pm

The pivot bar at the bottom of the sash is broken. I need you to remove the bottom sash (with a good bottom pivot bar), and show me different angles with some dimensions of the good pivot bar.

Home Owner from MI

Jul 27, 2017 9:14 am

Ok, I will do that as soon as possible. Thank you, Katie

Quick Learner from Michigan

Aug 23, 2017 6:33 pm

Both of the pivot bars are broke. I have taken a picture of them. Please let me know if you need anything else. Thank you, Katie

Paul from SWISCO

Aug 25, 2017 12:28 pm

You have the older style of Certainteed pivot bars, which have been replaced with a newer style, the 26-175. They should fit into your 15-192 pivot shoe, but double check the measurements to be sure.

Quick Learner

Aug 25, 2017 4:58 pm

Paul, It looks like it will work. I have ordered them. Thank you so much for your help. Katie