Tom from SWISCO responded:
March 20, 2013
Hey, Mark, thanks for posting. Unfortunately, these pulleys cannot be replaced. You will have to replace the entire channel balance.
I'd be happy to help you find which balance you need, but I'll need more information. If at all possible, could I see some pictures of an undamaged balance, perhaps the other one in that same window? I'd like to see pictures of either end of the metal channel, as well as the hook found at the end of the string. I will also need to know the channel length and any numbers that are printed on it. Let me know! |
Paul from SWISCO responded:
June 11, 2013
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