Broken latch

A quick learner from Chesapeake VA says:
October 8, 2020
The latch piece will not pop out to catch the door. When we dissembled it we found the inside long screw which had somehow fallen out. We think we are missing a spring.
EMCO Anderson 1412180644
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Bob from SWISCO responded:
October 13, 2020

Start by looking at our 40-198 Mortise Lock. Carefully review the dimensions and let me know if this seems to match up. 
A home owner from fort lee nj says:
October 16, 2020
if the latch does not come out fully when you push down on handles n also the handles are loose, woulkd i jjust need the latch unit
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Dave Sr. from SWISCO responded:
October 19, 2020

Maybe I can help. To have the latch come out further to "flip" it around, you need to loosen up that screw at the back of the latch. That will give you the play you need to flip and then tighten the screw to keep the latch it the direction you need.
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