Broken window assembly part

Thanks for contacting us! Looks like you'll need an all new balance. Yours looks like our Series 795, but you seem to have a hook at the top. Ours uses a screw tab, not a hook, so this will have to be a custom order. I just had a few questions before we begin.

First, can you remove the bottom "T" shaped shoe and tell me its overall width? It should be either 1" or 1-1/4".

Can you also tell me how many balances you need?

Once I know that, I'll email you an order link and price quote for the desired quantity. Our balance will have the appropriately sized bottom shoe in addition to a 15-198 hook on top, allowing it to install the same as your original.

To remove the shoe, you just tilt it in and twist it so that the "T" is vertical instead of horizontal. It should just slip out of the jamb after that. I don't want to guess at its size. I've been burned too many times in the past whenever I've tried. At this point you could have either size.

I'm also afraid that our shoes won't work on your balances. If you look at the "stem" on your shoe (the skinny part that goes into the balance channel), it has a deep groove. This is to accommodate the shape of the metal channel. Our shoes lack that groove and so will be too large to fit. 

Yep, that's the groove I was talking about. That will prevent our shoes from working since they lack a matching groove on their stem.

As for your shoe, that will match our 15-194. This is everything we need to know. I'll email you an order link and price quote right now for 2 balances. To summarize what we're doing, this will be an S795-28 with a 28C stamp. It will also have a 15-198 hook on top and a 15-194 shoe on bottom. 

Let me know if you have any questions!

Awesome, thank you! Please let us know how they work out.

As for installation, I recommend looking at the video below. Now, this video is specifically a tutorial on a project that has nothing to do with your window, it just so happens to incorporate the Series 795. However if you skip ahead to the 3:15 mark, you'll see my pal Mike install this exact balance in the track. Hopefully this helps!