Broken window operator

Quick Learner from San Francisco
Mar 7, 2024 3:19 am
There's a number "24 45054" on the back of the handle, but that's not the part that needs replacing. I've taken photos of the window operator that's had a gear come loose (and also a photo of one that works fine) and so the mechanism no longer opens/closes the window when the handle is attached as intended.
front mount operator front mount operator front mount operator front mount operator 2445054
5 user uploaded images
3 Replies
Emily
Emily from SWISCO
Mar 7, 2024 12:44 pm
SWISCO
EXPERT

Hello there! Thank you for reaching out to us. We'd be happy to help with this. Can you open the window and show us a photo of the operator's arm that moves the sash? That will help us narrow down some options. 

Quick Learner from San Francisco
Mar 7, 2024 5:36 pm
Hi, thanks so much for your help. It doesn't open too widely so it's a little hard to capture, but I took photos from different angles, including one from the bottom.
IMG_9602 IMG_9604 IMG_9605 IMG_9606 IMG_9607
5 user uploaded images
Emily
Emily from SWISCO
Mar 8, 2024 8:07 am
SWISCO
EXPERT

I'm afraid I can't get a good look at the arm from these photos. However, take a look at the front mount operators we've related on this page. We recommend removing the entire assembly from the window and comparing the specifications with ours to see if one of them matches up. 

Let us know if you note any discrepancies and we can go from there. 

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