Broker balance

A quick learner from Windows says:
The part where I hook Up the balance is broken it's a piece ot plastic
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Paul from SWISCO responded:

Hello,

It looks like you have a Silverline window that uses our Series 765-21 channel balance. The spring strength will be (2050) for a sash weighing between 23-27 lbs. 

Also, the broken pivot shoe has been replaced with our15-046. Thanks for posting! 

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