CR Caldwell Channel Balance

A home owner from California says:
It measures 32" long (metal shaft only. It is 9/16 and 5/8. I need a new one and I do not know the model number (nothing on shaft) The windows weight is approximately 25 lbs
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. I'm having trouble making out what you have based on these pictures. It could be either our S380-32 or S385-32. The only difference between these two balances is the size of the shoe. Look them over and see what you think.
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