Hello:
Everytime I unlock the latch to these windows, the top sash drops down. The bottom window slides up and down ok. The only way to hold up the top sash is to lock the latch. I am also having difficulty removing the windows. Is there a trick to removing them??
Re issue at hand based on the pics, can the spiral balances on either side of top sash be fixed or are they broken and will need to be replaced? The spiral piece seems to have separated from the green tip. If top window balance requires replacement, should the bottom ones also be replaced even though bottom window is ok so far? The windows were installed 10-15 yrs ago.
Thanks very kindly. I would appreciate any info you can provide including info on tools for the job.
Sincerely,
Mimi
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Tom from SWISCO responded:
October 12, 2020
Hello, Mimi. The problem is definitely weak balances. You could try charging them a couple times with a tool like our 75-006. That can sometimes give new life to old balances. If that doesn't work, though, then you need new ones. Let me know in that case and we can work from there. For instructions on how to properly charge this kind of balance, and how to remove the sash, I recommend watching the video below. |
